Shipping
Shipping Policy
📦 Canada & USA Shipping
Free Shipping
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Canada: Free shipping on orders over $100 CAD
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United States: Free shipping on orders over $150 USD
Orders below the threshold will see live-calculated rates at checkout.
Lettermail (Canada Only)
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Available for eligible small items
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No tracking included
🇺🇸 U.S. Shipping — How It Works
We ship U.S. orders using USPS, with cross-border forwarding through our partner in Montana.
Process:
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Your package ships from Canada to our Montana P.O. Box
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USPS receives it and completes the delivery
Estimated Delivery: 7–10 days, often faster.
⚠️ U.S. Customs Update
Due to recent U.S. tariff rule changes:
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Some packages may experience minor customs delays
You will NOT pay any extra fees.
We fully cover all duties, tariffs, and import costs.
🌍 International Shipping
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We ship to 190+ countries worldwide
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Shipping options and rates are shown at checkout
Note: Import duties, VAT, and local taxes may apply in your country. These are the customer’s responsibility.
🚚 Order Processing
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Orders ship daily
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Main processing days: Tuesday & Friday
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All items are cleaned, tested, and verified before shipping
🔍 Tracking Information
Tracking is included with most services.
No tracking on:
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Canada Lettermail
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Small Packet USA
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Small Packet International
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International Parcel (non-tracked options)
Please allow 24 hours after shipment for tracking updates.
⏳ If Your Order Is Late
If your order has not arrived within 10 days past the estimated delivery date, please contact:
📧 support@thevideogamecompany.com
Include your order number and full name.
↩️ Returns & Refunds
Returns
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Accepted within 30 days of delivery
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Item must be unused and in original condition
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Return shipping is not refundable
Warranty
All orders include a 60-day warranty.
📦 Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
📧 help@thevideogamecompany.com
Include:
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Your order number
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A photo of the issue
We’ll resolve it quickly.
❓ Need Help?
Email us anytime: help@thevideogamecompany.com
