Shipping Information

🇨🇦 Canada 

  • Free shipping on orders over $100 CAD

  • Orders below $100: live-calculated rates at checkout

🇺🇸 United States

All U.S. orders ship via USPS through our Montana logistics partner.

  • Free shipping over $150 USD

  • Average delivery: 7–10 days

  • No duties, tariffs, or extra fees — we cover everything

  • Some shipments may see small delays due to recent U.S. customs rule changes

🌍 International Shipping

  • We ship to 190+ countries worldwide

  • Rates are shown at checkout

  • Your country may charge VAT, duties, or taxes (not included in your order)

Order Processing

  • Orders ship daily

  • Main packing days: Tuesday & Friday

  • All items are cleaned, tested, and verified before leaving our facility

Tracking

  • Tracking included on most services

  • Small Packet USA / Small Packet International may not include tracking

  • Tracking may take up to 24 hours to update after shipment

If Your Order Is Late

If your order is 10 days past the expected delivery window, contact us:
📧 support@thevideogamecompany.com

Returns & Warranty

Returns

  • Accepted within 30 days of delivery

  • Item must be unused and in original condition

  • Return shipping is not refundable

Warranty

  • All products include a 60-day warranty

Damaged or Incorrect Orders

If something arrives damaged or incorrect:
📧 help@thevideogamecompany.com
Include:

  • Order number

  • A photo of the issue
    We’ll take care of it right away.